Frequently Asked Questions
Find answers to common questions about our products, sizing, orders, and delivery
1. What fabrics do you specialize in?
We specialize in premium ethnic wear, primarily focusing on high-grade Shamoze Silk, authentic Raw Silk, elegant Kaftans, and finely embroidered/printed kurtas crafted for formal and festive occasions.
2. How do I know my correct size before ordering?
Detailed size charts are available on each product page. If you have unique fitting requirements, you can also reach out to our Customer Support team via WhatsApp for personalized sizing recommendations before placing your order.
3. What are your delivery charges and timelines?
We offer nationwide shipping across Pakistan as well as international delivery options. Standard domestic deliveries usually take 3 to 5 business days. Express delivery options and international timelines vary based on location.
4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery (COD) is available for orders delivered within Pakistan. For custom-tailored orders or international shipments, advance online payment via bank transfer or card is required.
5. What is your exchange and return policy?
We offer a hassle-free 7-day exchange policy for defective, damaged, or incorrect size items. Products must be unworn, unwashed, and in their original packaging with tags intact. Please refer to our Refund & Return Policy page for complete details.
6. How do I care for my Silk and Kaftan dresses?
Due to the delicate nature of high-end Shamoze and Raw Silk fabrics, we strictly recommend Dry Clean Only to preserve the fabric luster, color depth, and fine embroidery details.
7. How can I track my order status?
Once your order is dispatched, you will receive a tracking number via email or SMS/WhatsApp. You can use this tracking number on our courier partner’s portal to track your parcel in real-time.